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Partner Policy

Last reviewed and updated in June 2026. Please read these policies carefully before using the Jayple platform.

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Partner Policy

Last updated: June 2026

This Partner Policy outlines the conduct standards, operational guidelines, and quality requirements for all salon partners on the Jayple platform. By registering as a Jayple partner, you agree to abide by these standards. This policy is supplementary to the Vendor Terms & Conditions.

1. Salon Standards & Hygiene

All Jayple partner salons must maintain the following standards at all times:

  • Maintain a clean, hygienic, and safe working environment
  • Use sterilised and quality-grade tools and equipment for every customer
  • Sanitise workstations between customers
  • Employ trained and qualified staff for all services listed on the platform
  • Ensure proper waste disposal and ventilation
  • Display pricing transparently with no hidden charges
  • Keep first-aid supplies accessible on premises
  • Follow all local municipal health and safety regulations

2. Listing Requirements

Your Jayple listing must accurately represent your salon:

  • All services listed must be actively offered at your salon
  • Prices must reflect actual in-salon charges — no bait-and-switch pricing
  • Photos must be accurate, recent (taken within the last 6 months), and representative of your salon's current condition
  • Operating hours must be kept updated in real-time, including holiday closures
  • Staff profiles should include accurate names, specialisations, and experience levels
  • Any temporary unavailability (vacation, renovation) must be updated promptly

3. Customer Conduct & Service Excellence

Partners must treat all customers with respect, professionalism, and courtesy. This includes:

  • Welcoming customers warmly and acknowledging their booking
  • Providing the booked service at the confirmed time and price
  • Not discriminating against any customer based on gender, religion, caste, race, disability, or any other protected characteristic
  • Handling complaints professionally and de-escalating conflicts
  • Respecting customer preferences and asking for consent before any additional services
  • Never pressuring customers to purchase additional products or services

Zero tolerance: Discrimination, harassment, or abusive behaviour towards any customer will result in immediate removal from the platform without prior notice.

4. Review Integrity

Customer reviews are a critical trust signal on Jayple. To maintain review integrity:

  • Partners must not solicit, incentivise, or manipulate customer reviews
  • Partners must not offer discounts, freebies, or cashback in exchange for positive reviews
  • Partners must not ask customers to change or remove negative reviews
  • All reviews on Jayple are verified against actual completed bookings
  • Fake or manipulated reviews will result in review removal and potential account suspension

Partners may respond to reviews professionally through the Partner App. Jayple reviews responses before they are published to ensure they meet community standards.

5. Slot & Availability Management

Proper slot management is essential for a good customer experience:

  • Keep your availability calendar updated daily
  • Block off slots when you or your staff are unavailable
  • Do not accept more bookings than you can serve in a given time window
  • If a customer arrives and you cannot serve them due to overbooking, Jayple will issue a full refund and the incident will be recorded

6. Off-Platform Activity

Partners must not:

  • Redirect Jayple customers to book directly (via phone, WhatsApp, or walk-in) to avoid platform commission
  • Collect customer phone numbers or personal data for off-platform marketing
  • Offer different (lower) prices to customers who book outside Jayple
  • Encourage customers to cancel Jayple bookings and rebook directly

Violation of this policy will result in warnings, penalties, and potential removal from the platform.

7. Enforcement & Consequences

Jayple takes policy violations seriously. Our enforcement process follows a graduated approach:

Level 1 — Warning

  • First-time minor violations (e.g., outdated photos, minor pricing discrepancy)
  • Email and in-app notification with corrective guidance
  • 7-day window to rectify the issue

Level 2 — Temporary Suspension

  • Repeated minor violations or first-time moderate violations (e.g., customer complaint, overbooking)
  • Listing suspended for 7–14 days
  • Reinstatement after corrective action and acknowledgement

Level 3 — Permanent Removal

  • Severe violations: fraud, discrimination, harassment, repeated customer safety complaints
  • Immediate listing removal without prior notice
  • Outstanding settlements processed within 15 business days
  • Banned from re-registering on the platform

8. Reporting Issues

Partners can report platform issues, policy violations by customers, disputes, or concerns by contacting:

  • Email: partner@jayple.in
  • In-app: Partner App → Support → Report Issue
  • Urgent issues: Email with subject line "URGENT" for priority handling

We aim to acknowledge all partner reports within 24 hours and resolve them within 5 business days.

9. Policy Updates

Jayple reserves the right to update this Partner Policy from time to time. Partners will be notified via email and in-app notification at least 14 days in advance of significant changes. Continued use of the Partner App after the effective date constitutes acceptance of the updated policy.

10. Contact

For questions or clarifications about this policy:

  • Email: partner@jayple.in
  • Address: Jayple, Trichy (Tiruchirappalli), Tamil Nadu, India — 620 001