Skip to main content
Jayple LogoJayple
Home/Refund
Legal & Policies

Cancellation & Refund

Last reviewed and updated in June 2026. Please read these policies carefully before using the Jayple platform.

TermsPrivacyRefundPaymentCookiesVendor TermsVendor PrivacyPartner Policy

Cancellation & Refund Policy

Last updated: June 2026

This Cancellation & Refund Policy explains the terms under which bookings made through the Jayple platform may be cancelled and refunds issued. By making a booking on Jayple, you agree to the terms outlined below.

1. Cancellation by Customer

You may cancel a booking through the Jayple app at any time before your appointment. The refund amount depends on how much notice you provide:

  • More than 2 hours before appointment: Full refund to your Jayple Wallet or original payment method (your choice).
  • 1–2 hours before appointment: 50% refund credited to your Jayple Wallet only.
  • Less than 1 hour before appointment: No refund will be issued.

To cancel a booking, open the Jayple app → My Bookings → select the booking → tap "Cancel Booking". You will see the applicable refund amount before confirming the cancellation.

2. Cancellation by Salon Partner

If a salon partner cancels your confirmed booking for any reason, you will receive:

  • A full refund to your original payment method within 5–7 business days
  • An additional ₹50 Jayple Wallet credit as a goodwill gesture
  • An in-app notification and email confirming the cancellation and refund

Partners who repeatedly cancel confirmed bookings are subject to penalties, reduced visibility, or removal from the platform.

3. Cancellation Due to Unforeseen Circumstances

In cases of genuine emergencies (medical emergency, natural disaster, or other force majeure events), please contact us at support@jayple.in with relevant details. We will review your case on an individual basis and may offer a full or partial refund at our discretion.

4. No-Show Policy

If you do not show up for your appointment without prior cancellation ("No-Show"):

  • No refund will be issued for the missed appointment.
  • A no-show is recorded on your account.
  • After 3 consecutive no-shows, your account may be temporarily restricted from making new bookings for 7 days.
  • Repeated no-show behaviour may result in permanent account suspension.

5. Rescheduling

You may reschedule a booking free of charge up to 2 hours before the appointment, subject to slot availability at the Partner salon. Rescheduling within 2 hours of the appointment is treated as a cancellation followed by a new booking, and the applicable cancellation terms will apply.

6. Refund Process & Timelines

Refund timelines depend on the payment method used:

  • Jayple Wallet: Instant credit (within seconds).
  • UPI (Google Pay, PhonePe, etc.): 1–3 business days.
  • Net Banking: 3–5 business days.
  • Credit / Debit Cards: 5–7 business days (subject to your bank's processing time).

All refunds are processed through Razorpay. If you do not receive your refund within the stated timeline, please check with your bank first, then contact us at support@jayple.in with your booking ID and transaction reference.

7. Partial Service Completion

If a salon partner is unable to complete the full service after it has begun (e.g., equipment failure, stylist emergency), you may be eligible for a partial refund. Please report the issue within 24 hours of your appointment by contacting support@jayple.in with your booking ID and a description of the issue.

8. Service Quality Complaints

If you are dissatisfied with the quality of service received, please contact us at support@jayple.in within 24 hours of your appointment. Provide your booking ID and details of the issue.

We will:

  • Investigate the complaint with the salon partner within 48 hours
  • Where warranted, issue a partial or full refund to your Jayple Wallet
  • Take corrective action with the Partner if the complaint is substantiated

Jayple acts as a technology platform and does not directly provide salon services. While we take all complaints seriously, our ability to offer refunds for service quality issues is subject to investigation.

9. Non-Refundable Items

The following are not eligible for refunds:

  • No-show appointments
  • Cancellations made less than 1 hour before the appointment
  • Jayple Wallet cashback credits (these cannot be converted to cash)
  • Promotional or complimentary booking credits

10. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Changes will be communicated via in-app notification. The updated policy will apply to all bookings made after the effective date.

11. Contact Us

For cancellation or refund queries, reach us at:

  • Email: support@jayple.in
  • In-app: My Bookings → select booking → "Need Help?"
  • Address: Jayple, Trichy (Tiruchirappalli), Tamil Nadu, India — 620 001